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Contact us

SupportWe usually reply within 1–2 business days

Questions about a tool, a spec, sizing, shipping, or an order? We pack and ship from our own warehouse and are happy to help.

Email

Write to info@gaiparts.com. For faster help, include your order number and the email used at checkout.

Customer support info@gaiparts.com
Response time: typically 1–2 business days

Before you write

Track your order — look up status with your checkout email
Shipping Policy — processing times, rates, and delivery estimates
Returns & Refunds — how to return or exchange an item

What to include

Your full name and the email used for the order
Order number (from your confirmation email)
Tool model or SKU, and photos if an item arrived damaged or incorrect

Business hours

We monitor email Monday–Friday. Messages sent on weekends or U.S. public holidays are answered on the next business day.